What is the cost of cancelling a mobile contract? Are there early termination fees? Is it possible to keep your number? Here are the facts.
A mobile phone contract can be for 12 or 24 months. Before you sign the contract, make sure to review your network provider’s cancellation policies.
We’ve made sure that you understand all aspects of cancelling your phone contract. This includes when and how to cancel a monthly or pay-per-month contract.
How can I cancel my phone contract before it expires?
If you cancel your contract before the due date, you will likely be charged a substantial cancellation fee.
What will it cost to cancel my contract early?
You will usually be charged the remaining amount of your contract in a lump sum. This can be expensive, especially if your network provider is new to you.
If you are one month into your 24-month contract and pay PS25 per monthly, then you will need to pay PS575 in order to end the contract.
Is it possible to cancel my contract without incurring any fees?
There are only specific ways you can end your contract before it expires.
Cooling-off period. Some network providers offer a 14-day cooling-off period at your contract’s beginning. You’ll be able to test your network provider during this time. You can cancel your contract at any time without penalty.
Pay as You Go. Customers who pay as they go are not tied to a contract and can leave their network provider with no early termination fees. Your provider will likely keep your credit if you move, but you should use your current credit first.
Can I cancel a mobile contract if I receive bad service?
It depends. Your network provider is not required to terminate a contract for bad service. However, this doesn’t mean that your network provider can’t do anything for you.
It is a good idea to contact your network provider. Although it is possible to switch to a lower tariff, there are no guarantees.
Cancellation by the network
This article explains how to cancel with each network and their early termination policies.EE
You must give at least 30 days notice if you wish to cancel your EE account. You will be charged an extra fee if you don’t reach the end of your minimum term.
Your cancellation date will be charged for 30 calendar days.
- BT Mobile
BT requires that you give a 30-day notice. If you want to join a new network using your existing number, you will need a PAC (Port Authorisation Code) code.
If you need a new number, use the STAC code. This code allows you to cancel your number if you change network providers.
- Three
You want to keep Three but leave Three? Call up to get a Port Authorisation Code (PAC). Once you have your code, you can give it to the new provider who will handle the switch.
Pay as you go customers will lose all credit they have. You’ll also need to settle outstanding balances, as with most network providers.
Check the terms and conditions of Three to find out how much you may owe them. - Virgin Mobile
You will need to pay an early disconnect fee if you are a pay-month customer and want to leave Virgin Mobile.
Virgin Mobile will disconnect the SIM after 365 days for customers who pay as they go.
You can cancel your Virgin Mobile contract here. Visit its support and help page.
- O2 Mobile
O2 suggests that customers review their ‘My 0O2″ account to see when their current contract expires.
If you wish to cancel your contract within your minimum term, you must pay the remaining balance.
You can still pay for your remaining device if you are on the O2 Refresh early upgrade plan. After your device has been paid for, you’ll still have to pay for data and texts. - Vodafone Mobile
Vodafone offers several ways to cancel your contract. Vodafone recommends that pay-month customers who wish to change providers log in online.
You will need to cancel your existing contract if you wish to change to Pay as You Go. An early termination fee applies if you are still within the agreed contract period. - Giffgaff
Giffgaff doesn’t tie you into any contract. You can cancel your contract at any moment or alter your package. - Tesco Mobile
Call Tesco Mobile’s customer service line at 4455 from a Tesco Mobile phone or 0345 301 4455 from another phone to cancel your contract. Cancellation is possible without notice.
To find out how much you owe Tesco Mobile for early termination fees, text INFO to 85075 from Tesco Mobile.
How do you find the best contracts?
Now that you have learned how to cancel your phone contract, it is time to search for the best deals. This is possible by focusing on what you want from your mobile contract.
If you use only your phone and text and don’t check social media often, then a data plan with a lot of data will not benefit you.
If you want unlimited data and watch movies and TV on your phone, try to find a deal.
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