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DELIVERY TERMS

  1. AVAILABILITY AND DELIVERY

    1. We can deliver anywhere in the United Kingdom and that includes mainland Great Britain or Northern Ireland.
    2. We will deliver the Product(s) to the delivery address you specify in your order.
    3. If you have not received the Product(s) within the estimated delivery time specified in the Dispatch Confirmation you should contact us by emailing our admin team at admin@nixs.co.uk. Please state your Membership number, order number where appropriate and any other details that will help us respond to you as quickly and effectively as possible
    4. Delivery timescales in relation to pre-order items are estimated and may be subject to change because of manufacturing delays. Any delay to your delivery of pre-ordered products will be communicated to you in advance.
    5. We endeavour to dispatch orders within 1 day of confirmed payment. Products will be sent via courier for next day delivery in UK Mainland Only. All shipments are processed through the working week (Monday-Friday), all orders placed through the weekend will be shipped on Monday. Deliveries will need to be signed for. In the unlikely event of a delay with delivery we will contact you with further information.
    6. If you order before 3pm you will receive your item, the next working day. Depending on the circumstances and the carrier's policy, the Customer may find a note of passage i.e., "left card". If the courier has left a note, the Customer will need to call the carrier to arrange a new delivery date. If the Customer does not find a note, it is the Customer's responsibility to track his/her orders online, or on the carrier's website, to receive information on it as soon as possible.
    7. For NIX to officially declare a parcel lost, the Customer has ten business days to declare the loss of a parcel starting from the date he or she received the dispatch confirmation e-mail. If the parcel was declared as lost within the above-mentioned time, NIX will attend to making a claim with the deliverer. NIX may eventually need from the Customer additional documents to complete the claim process. In this situation the Customer will then need to send the information as soon as possible.